Privacy Policy

Last Updated: January 1, 2025

GDPR Compliant CCPA Compliant Data Protection Privacy First

At Watsi.io, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp marketing platform.

1. Introduction

Watsi.io ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all users of our Services and describes our practices regarding the collection, use, and disclosure of your information.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide Directly

Account Information:

  • Name, email address, phone number
  • Company name and business details
  • Payment information (processed securely by our payment processors)
  • Login credentials

Content Information:

  • Message content you send through our platform
  • Contact lists and recipient information
  • Campaign data and templates
  • Customer support communications

2.2 Information Collected Automatically

Usage Data:

  • IP addresses and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Clickstream data and navigation patterns
  • Error logs and performance data

2.3 Information from Third Parties

We may receive information about you from:

  • Meta (WhatsApp) Business API
  • Payment processors (Stripe, PayPal)
  • Analytics providers (Google Analytics)
  • Social media platforms (when you connect accounts)

3. How We Use Your Information

We use the information we collect for the following purposes:

Primary Uses

  • To provide, maintain, and improve our Services
  • To process your transactions and send related information
  • To send administrative messages and service updates
  • To respond to your comments and support requests
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues
  • To comply with legal obligations and enforce our Terms

3.1 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing your personal data includes:

  • Contractual Necessity: Processing necessary for our Terms of Service
  • Legitimate Interests: Our legitimate business interests
  • Consent: When you have given us clear consent
  • Legal Obligation: Processing required by law

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and infrastructure (AWS, Google Cloud)
  • Customer support platforms
  • Analytics and monitoring services
  • Marketing and communication tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure development practices and code review
  • Regular backups and disaster recovery planning
  • Employee security training and awareness programs

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide our Services to you
  • To comply with legal obligations
  • To resolve disputes and enforce agreements
  • For legitimate business purposes

We regularly review our data retention practices and delete data that is no longer needed.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Portability

Right to access your data and receive it in a portable format

Correction

Right to correct inaccurate or incomplete data

Deletion

Right to request deletion of your data

Restriction and Objection

Right to restrict or object to data processing

7.1 Exercising Your Rights

To exercise your rights, please contact us at privacy@watsi.io. We will respond to your request within 30 days.

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions for certain countries
  • Binding Corporate Rules where applicable

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can control cookies through your browser settings.

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the Services to function
  • Performance Cookies: Help us understand how visitors interact
  • Functionality Cookies: Remember your preferences
  • Targeting Cookies: Used for advertising purposes

10. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Data Protection Officer

Email: dpo@watsi.io

General Privacy Inquiries

Email: privacy@watsi.io

Compliance Information

Watsi.io is committed to complying with global privacy regulations including GDPR, CCPA, and other applicable data protection laws. We regularly review and update our privacy practices to ensure compliance.