Privacy Policy

1. Introduction

Watsi.io ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all users of our Services and describes our practices regarding the collection, use, and disclosure of your information.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide Directly

Account Information:

Name, email address, phone number
Company name and business details
Payment information (processed securely by our payment processors)
Login credentials

Content Information:

Message content you send through our platform
Contact lists and recipient information
Campaign data and templates
Customer support communications

2.2 Information Collected Automatically

Usage Data:

IP addresses and device information
Browser type and version
Pages visited and time spent on pages
Clickstream data and navigation patterns
Error logs and performance data

2.3 Information from Third Parties

We may receive information about you from:

Meta (WhatsApp) Business API
Payment processors (Stripe, PayPal)
Analytics providers (Google Analytics)
Social media platforms (when you connect accounts)

3. How We Use Your Information

We use the information we collect for the following purposes:

Primary Uses

To provide, maintain, and improve our Services
To process your transactions and send related information
To send administrative messages and service updates
To respond to your comments and support requests
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues
To comply with legal obligations and enforce our Terms

3.1 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing your personal data includes:

Contractual Necessity: Processing necessary for our Terms of Service
Legitimate Interests: Our legitimate business interests
Consent: When you have given us clear consent
Legal Obligation: Processing required by law

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

Payment processing (Stripe, PayPal)
Cloud hosting and infrastructure (AWS, Google Cloud)
Customer support platforms
Analytics and monitoring services
Marketing and communication tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of data in transit and at rest (AES-256)
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Secure development practices and code review
Regular backups and disaster recovery planning
Employee security training and awareness programs

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

To provide our Services to you
To comply with legal obligations
To resolve disputes and enforce agreements
For legitimate business purposes

We regularly review our data retention practices and delete data that is no longer needed.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Portability

Right to access your data and receive it in a portable format

Correction

Right to correct inaccurate or incomplete data

Deletion

Right to request deletion of your data

Restriction and Objection

Right to restrict or object to data processing

7.1 Exercising Your Rights

To exercise your rights, please contact us at [email protected]. We will respond to your request within 30 days.

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions for certain countries
Binding Corporate Rules where applicable

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can control cookies through your browser settings.

9.1 Types of Cookies We Use

Essential Cookies: Necessary for the Services to function
Performance Cookies: Help us understand how visitors interact
Functionality Cookies: Remember your preferences
Targeting Cookies: Used for advertising purposes

10. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Data Protection Officer

Email: [email protected]

General Privacy Inquiries